Refund policy

Last updated: October 7, 2026

We offer a 14-day return window for eligible Galmino purchases. Please contact us within 14 calendar days after delivery to request a return.

Voluntary returns

For a change-of-mind return, your item must be unused, clean, in its original condition, and include its original packaging and accessories. Please provide your order number or another proof of purchase. For hygiene reasons, brushes that have been used on an animal are not eligible for a voluntary change-of-mind return.

These conditions apply only to our voluntary return offer. They do not restrict any statutory cancellation, withdrawal, warranty, or other consumer rights, including rights relating to faulty, damaged, or incorrectly supplied goods. More favorable mandatory rules apply wherever required by law.

How to request a return

Email wiliamglas@gmail.com with your order number, the item you wish to return, and the reason for your request. We will provide the return destination and shipping instructions. Please contact us before sending an item back so it can be routed correctly; this request does not limit your statutory rights.

For a voluntary return, please send the item within 14 calendar days after we provide the return instructions, unless we agree otherwise. Use secure packaging and retain your proof of posting.

Return costs

You are responsible for return shipping for a voluntary change-of-mind return. We do not charge a restocking fee. Original shipping charges are not refunded for voluntary returns, except where required by law. If we sent the wrong item, or an item arrives damaged or is defective, we will arrange an appropriate remedy and cover necessary return shipping when a return is required.

A multi-brush pack is sold as one item. For a voluntary return of a pack, return all brushes and included accessories from that pack. If only part of a pack is faulty, contact us so we can arrange an appropriate remedy for the affected item.

Damaged, defective, or incorrect items

Contact us as soon as you discover a problem and describe what happened. Photos can help us resolve the issue when available. We will assess the problem and offer the repair, replacement, refund, or other remedy required by applicable law. The 14-day voluntary return window and unused-item conditions do not limit these rights.

Refunds

We will notify you after receiving and inspecting a voluntary return. If approved, we will issue the refund to the original payment method within 10 business days. Your payment provider may need additional time to post the credit. Where law requires an earlier refund or permits proof of return instead of receipt, those requirements apply.

Refunds for an order we cannot fulfill, a qualifying cancellation, or other legally required remedies will be issued promptly within the applicable legal deadlines. Contact us if you have not received an expected refund.

Cancellations and exchanges

If you need to cancel or change an order, contact us promptly. We will try to stop it before dispatch. If it has already shipped, we will explain the available return options. Any statutory cancellation or withdrawal rights remain available. For a voluntary exchange, contact us before returning the item; replacement availability must be confirmed.

Questions? Email wiliamglas@gmail.com or use our contact form. Please include your order number when contacting us about an order.