Shipping policy

Last updated: October 7, 2026

Destinations and shipping charges

Available delivery destinations, shipping options, and shipping charges are shown at checkout before you place an order. If your address is not supported at checkout, we cannot accept an order for that destination through the store. Product prices are displayed in US dollars (USD); the currency and total charged are shown at checkout.

Processing and delivery estimates

Any processing or delivery estimate shown on the product page or at checkout applies to that order. Processing time ends when the parcel is handed to the carrier; transit time begins after dispatch. Delivery estimates can be affected by carrier conditions, customs, or local disruptions. Any mandatory delivery commitments and consumer remedies remain applicable.

For orders subject to the US FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will ship within the timeframe stated before purchase, or within 30 days after receiving a properly completed order if no shipment timeframe was stated. If we cannot meet the applicable shipment deadline, we will notify you, provide a revised shipment date, and offer the option to cancel for a full, prompt refund. We will obtain your agreement to a delay when required by law or cancel and refund the order.

Order updates and tracking

We will send order updates to the email address supplied at checkout. When tracking is available, it will be included in your shipment notification. Tracking can take time to show the carrier's first scan. Contact us if you need help locating a shipment update.

Address corrections

Please check your delivery address before ordering. If it needs correcting, email wiliamglas@gmail.com as soon as possible. We will try to update it before dispatch. If an address error requires an additional paid shipment, we will explain the cost and obtain your agreement before charging it.

Late, missing, or damaged deliveries

If your parcel is late, missing, damaged, or marked delivered but you have not received it, contact us with your order number. We will help investigate with the carrier and provide the remedy required by applicable law. A delivery scan alone does not remove your consumer rights.

International taxes and customs

Taxes, duties, and other charges collected by Galmino are shown at checkout. For international deliveries, customs authorities may assess additional import charges where these are not included in the order total. These charges are determined by the destination country. Contact us before ordering if you need clarification about the charges or delivery options for your destination.

For cancellation and return details, see our Returns and refunds policy.

Questions? Email wiliamglas@gmail.com or use our contact form. Please include your order number when contacting us about an order.